Confirmation and Payment

The orders are sent into the production system once you confirm the invoices and make a deposit or a full payment. When hair is ready to ship, Thanh An Hair will contact you to check shipping address again and you check the hair quality before delivery.

Since we have a strong management policy and we make sure all of the product lines are well-stocked, you can assure that our delivery time/availability is matched among online hair extensions retailers.

For order processing time

For products in stock, it takes only 1-2 days to prepare after you place an order.

For custom and made-to-order products, you should contact our sales staff to get the right production time estimation.

For Delivery time

The time it takes for your order to reach your door depends on where you are in the world. An order will take 3-5 days to reach your shipping address. Talk to our sales staff to get an accurate estimated delivery time. Meanwhile, here is a table for quick reference.

Warehouse	Destination	Shipping Agency	Shipping Time
Việt Nam	US, Canada	DHL, Fedex, UPS	3-5 days
Việt Nam	Mexico	DHL, Fedex, UPS	3-5 days
Việt Nam	Brazil	DHL, Fedex, UPS	5-6 days
Việt Nam	Europe	DHL, Fedex, UPS, local agency	4-5 days
Việt Nam	Africa	Fedex, DHL, local agency	6-7 days

Shipping Agencies

Thanh An Hair works with a variety of shipping agencies. The most popular courier service like DHL, FedEx, Cdek, UPS, EMS is available based on your area. You will receive a confirmation from our sales staff once your order is ready to be shipped.

The shipping price will also be informed to you based on your choice of shipping agencies and delivery time.

Note followings 

Billing address

The billing address and your contact information need to be the same. If you give us the wrong information, this could result in a some-business-day delay for further processing delay.

Transactions may be unsuccessful if the information you entered does not align with the data that the credit card provider has on their database.

We also require the billing address of your PayPal account to match with the shipping address that you provide. The goods will only be sent if your PayPal account matches this requirement.

Working Schedule

Our office works from Monday to Saturday. We remain off on Sunday and other Vietnamese Holidays.

This will mean that your order can only be shipped during working hours. You can expect hair shipped during these hours.

Shipping Address

We do not accept Post office boxes as shipping addresses. This is why we always recommend our customers put down the correct house number, street, zip code, city, county, state, country so we can fulfill their express shipping request.

We will not be responsible for packages that become lost or sent to the wrong address if buyers provide incorrect addresses. Please double-check your address so that the package will not become lost in the process.